Saturday, March 8, 2008

If you are mystified as to why some computers are so difficult to use....

Years ago, when some computers showed "C prompts"...

If you don't know what a "C prompt" is, before 1995, when you turned on many computers, you saw a black screen with "C>" at the bottom. That was it. I am not joking.

You had to know what letters to type in to do anything.

My cousin had just paid a huge amount of money for a software accounting package. No one in the office could figure out how to make it work.

I sat down with the computer for about half an hour, and I made a diagram. I made copies for everyone and explained that you just:
look at the screen and find the same words on the diagram,
then look at the diagram to see where you want to go,
then just follow the steps to get there by typing in what it says in the diagram.
You will then be at the step you want.

The next day, a wonderful helpful person, who has a name that is similar to mine, arrived from the company that, completely by coincidence, may allegedly have something to do with the HAL computer in "2001: A Space Odyssey" http://en.wikipedia.org/wiki/2001:_A_Space_Odyssey_%28film%29

When this wonderful person came in and saw the diagram I had made, he said "Who made that!?"

My mom laughed.

Of course the people in the office did not have to call that wonderful person anymore.

Of course many such companies want to help you in your business at the lowest cost to you, and they are still trying to help you with wonderful software with lots of bells and whistles that does not work, but they tell you that it will, and if you won't buy the upgrade, they will force you to buy it, one way or another. They want to help you.

And if you believe that, next time you are in New York, there is a bridge I want to sell you...

Wait, wait! This just got even funnier! And you may even get money from reading this.

Jon upgrades two computers from XP to Vista. His printer and scanners don't work. He has to reinstall XP on one machine just so he can print.

His friend Steve hears about this and tells Jon that software to make printers and scanners work are missing in every category.

Another friend, Mike, buys a laptop with a logo that says "Windows Vista Capable" for 2,100 dollars. Software he used no longer works. Only low-level Vista works.
"I personally got burned... I now have a $2,100 dollar e-mail machine...", he said.

Who are Jon, Steve, and Mike?

Jon A. Shirley, former President and Chief Operating Officer, and current board member of Microsoft.
Steven Sinofsky, Senior Vice President of Microsoft.
Mike Nash, a Vice President of Microsoft.

How do we know this happened?
Because there is a class action lawsuit against Microsoft, and they found the above in their emails.

If you bought a computer having a Microsoft label "Windows Vista Capable" without the label "Premium Capable", you may now join as a party in the lawsuit.

Why does anyone put up with this?
Kay said: "Stockholm Syndrome"
http://en.wikipedia.org/wiki/Stockholm_syndrome

As Dear Abby used to say, "No one can use you without your cooperation."

Here is the more detailed story.
http://www.nytimes.com/2008/03/09/business/09digi.html?em&ex=1205294400&en=16c93380cf8296d8&ei=5087%0A


kludge: a computer system with mismatched components.
http://www.merriam-webster.com/dictionary/kluge

Hmm, sounds like Vista and the new versions of Microsoft Office.
http://www.youtube.com/watch?v=6Iy9GaQxB9Y

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